Refund policy
Our 30-Day Money-Back Guarantee We know that finding a chemical-free pest tag that actually works can be incredibly frustrating. We want you to test The Clean Collar on your own daily walks completely risk-free.
If you do not see the results you expected within 30 days of receiving your order, we will issue a full refund to your original payment method. No complex hoops to jump through, and no hard feelings.
How to Request a Refund or Return
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Email us at [Voeg hier je support e-mailadres in] within 30 days of your order being delivered.
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Include your order number and a brief note about why it didn't work out for you (we use this honest feedback to improve).
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Our support team will respond within 24 hours with instructions on how to process your refund or return the item.
Damaged or Defective Items If your collar arrives damaged or defective, please contact us immediately with a photo of the item. We will ship a free replacement to you right away at zero cost.
Exchanges We currently only replace items if they are defective or damaged. If you need a replacement, send us an email at the address above.