Cancellation policy

1. Standard Order Cancellations We process our orders quickly to ensure your package arrives as fast as possible. If you need to cancel or modify your order, please contact us at [Voeg hier je support e-mailadres in] within 12 hours of placing it.

Once an order has been processed by our warehouse and a tracking number has been generated, we are unfortunately unable to cancel it. If you miss the cancellation window, you can always return the item once it arrives under our 30-Day Money-Back Guarantee.

2. Auto-Refill / Subscription Cancellations (Purchase Options) If you choose to subscribe to our 45-Day Auto-Refill program to ensure there are no gaps in your dog's protection, you are always in complete control.

• No Lock-Ins: You can pause, skip, or cancel your subscription at any time, for any reason.

• How to Cancel: You can manage your subscription directly through your customer account portal on our website, or simply send us an email.

• Billing Cycle: Please ensure you cancel at least 48 hours before your next scheduled payment date to prevent the next order from being processed and shipped.

If a subscription order processes before you were able to cancel, it will be treated as a standard order and can be returned under our Refund Policy.