Shipping policy

Shipping Directly to You To keep our premium steady-release matrix affordable and skip the traditional retail markups, we ship The Clean Collar directly from our manufacturing partner to your doorstep.

Processing & Shipping Times

• Order Processing: Please allow 1 to 2 business days for our team to process and pack your order.

• Delivery Time: Standard shipping to the United States typically takes 7 to 12 business days after processing.

Tracking Your Order Once your order leaves the warehouse, you will receive a shipping confirmation email containing a tracking number. You can use this number on our "Track Your Order" page to see real-time updates on your delivery.

Please note: Occasionally, transit times may be slightly delayed due to peak seasons, postal network strain, or extreme weather. If your order has not arrived within 15 business days, please contact us immediately.